Return & Refund Policy

14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your furniture to request a return.

To be eligible for a return:

• The item must be unused, unassembled, and in its original condition.
• The item must be returned in its original packaging, where applicable.
• All original parts, hardware, accessories, manuals, and protective materials must be included.
• You must provide proof of purchase (order confirmation or receipt).
• The item must not have been damaged, modified, or altered after delivery.

Important: Due to the size and nature of furniture products, certain items may have specific return requirements. Please contact us before arranging a return.

How to Request a Return

To start a return, please email us at support@clickwoods.com and include your order number, the product name, the reason for the return, and photos or videos of the item (and of the packaging if the item arrived damaged).

Once your return request is approved, we will send you return instructions, the return address, any required return authorization details, and instructions for return shipping or pickup, where applicable.

Important: Furniture returned without prior approval may not be accepted.

Return Shipping & Fees

• Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise stated.
• If the furniture is defective, damaged during delivery, or the wrong item was received, we will cover the applicable return shipping costs.
• Depending on the circumstances, we may provide a prepaid return label or arrange a return pickup.
• No restocking fee applies to approved returns within the 14-day return period, unless otherwise stated for a specific product.

Return Address

The return address will be provided after your return request has been approved, so that your furniture is returned to the correct fulfillment or warehouse location.

Damaged, Defective, or Incorrect Furniture

Please inspect your furniture carefully when it is delivered. If your item is damaged during delivery, defective, missing parts or hardware, or the wrong product, size, color, or model, please contact us as soon as possible at support@clickwoods.com with clear photos or videos showing the issue.

We will review the information and work with you to provide an appropriate solution, which may include replacement parts, repair, replacement, or a refund.

Please keep the original packaging until your return or damage claim has been resolved.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Custom-made or personalized furniture
• Furniture made to specific customer dimensions or specifications
• Clearance or final-sale items marked as non-returnable
• Assembled furniture that cannot be safely returned in its original condition
• Items that have been modified, altered, painted, drilled, or otherwise changed after delivery
• Items damaged through misuse, improper assembly, neglect, or normal wear and tear
• Gift cards
• Items specifically marked as non-returnable on the product page

Refunds

Once your returned furniture is received and inspected, approved refunds will be issued to your original payment method within 14 business days. We will email you to confirm when your refund has been processed. Your bank or card issuer may take additional time to post the refund to your account.

Contact Us

Clickwoods (operated by Icon Labs LLC)
5900 Balcones Drive #20989, Austin, TX 78731, United States
Phone: +1 830-256-2140
Email: support@clickwoods.com